![]() ![]() Turn ON the My Passport Wireless device.Turn OFF the My Passport Wireless device.Copy the downloaded firmware file into the “update” folder.Create a folder on the SD card named “update”.Format the SD card in FAT-32 file system.The disk LED will start flashing while the update is happening.Select the firmware file from the directory it was downloaded to.Under the Manual Update section, click Update from File button.Using a web browser, open the My Passport Wireless device dashboard.Connect your computer to the My Passport Wireless device Wi-Fi network.Method 1: My Passport Wireless device Dashboard.Please attempt the following troubleshooting steps, Manually Reapply Firmwareįor My Passport Wireless Pro, download the "Current Firmware" from My Passport Wireless Pro Downloadsįor My Passport Wireless SSD, download the "Current Firmware" from My Passport Wireless SSD Downloads The 2.4 GHz and or 5 GHz band may not have initialized or stopped correctly during the boot up or shutdown processes. The 2.4 GHz and/or 5 GHz WiFi band on My Passport Wireless Pro or My Passport Wireless SSD are not broadcasting. Western Digital Product Lifecycle Support PolicyĪs a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues. ![]() My Passport Wireless app is now in the Limited Updates phase. Open the downloaded image file by double clicking on the file WDSSDDashboardSetup.This answer explains how to resolve 2.4 and/or 5 GHz wifi band not broadcasting.*END The WD SSD Dashboard includes tools for analysis of the disk (including the disk model, capacity, firmware version, and SMART attributes) and firmware updates.ĭownload the WD SSD Dashboard to your hard drive The WD SSD Dashboard helps users maintain peak performance of the WD SSD in Windows® operating systems with a user-friendly graphical interface for the user. ![]()
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